Mangal Prem mangalprem.com Frequently asked questions Ordering, delivery, returns and caring for your jewellery. Every answer reflects Mangal Prem's current policies on mangalprem.com. Orders and payment Shipping and delivery Returns, exchanges and refunds Jewellery and care Orders and payment What payment methods can I use? Pay online at checkout with a credit or debit card or another online payment service, or choose pay on delivery. Can I pay on delivery? Yes. Pay on delivery is available, so you can pay when your order arrives. How do I get 10% off my first order? Enter the code Welcome10 in the discount code box at checkout. It takes 10% off your first order. Can I cancel my order? Yes, within 24 hours of placing it. Contact us as soon as you can at wecare@mangalprem.com or +91 93114 73158. After 24 hours your order is usually already processed and shipped, so we may not be able to cancel it. Which currency are your prices in? All prices on our website are in Indian rupees (₹). How do I contact you about an order? Email wecare@mangalprem.com or call +91 93114 73158, Monday to Saturday, 11 AM to 8 PM. Keep your order number handy. Shipping and delivery When will my order ship? We process every order within 1–2 business days. Orders placed on a weekend or holiday are processed on the next business day. How long does delivery take? Allow up to 5 business days for delivery within India. You’ll see an estimated delivery time at checkout; it’s an estimate, not a guarantee. How much does shipping cost? Shipping is worked out from your delivery address, the size and weight of your order and the shipping method you choose. You’ll see the exact charge at checkout, before you confirm your order. Where do you deliver? We ship across India. International orders can take up to 2 weeks, and any customs duties, taxes or fees charged in your country are paid by you. If we don’t ship to your area yet, contact us for help. How do I track my order? Once your order is dispatched, we’ll email you the tracking details. Returns, exchanges and refunds Can I return a piece? Yes, within 7 days of receiving your order. The piece must be unused and unworn, not altered or damaged, and in its original condition and packaging. Can I return or exchange earrings? For hygiene reasons, earrings and body jewellery can’t be returned or exchanged unless they arrive defective or damaged. How do I start a return? Email wecare@mangalprem.com with your order number and the reason for the return. We’ll send you a return authorisation and instructions. Who pays for return shipping? You do, unless the piece is defective or we sent you the wrong item. Please use a tracked shipping service: we can’t be responsible for returns lost or damaged in an untracked service. Can I exchange a piece instead of getting a refund? Yes. Contact us within 5 days of receiving your order. Exchanges depend on the piece being available. When will I get my refund? We inspect every return when it reaches us. If it meets the return conditions, we refund your original payment method within 2–3 business days. Your bank or payment provider may take a little longer to show it. Shipping fees aren’t refundable. What if my order arrives damaged or defective? Email wecare@mangalprem.com straight away with your order number, a short description of the problem and photos of the piece. Please record a video while you unbox your parcel: we need it for defective-item returns within 48 hours. If the damage happened in transit, we’ll also raise a claim with the courier for you. Jewellery and care What is your jewellery made of? Many of our pieces are finished in 18K gold plating. Each product page describes the materials and stones used in that piece. If anything isn’t clear, ask us before you order. How do I look after gold-plated jewellery? Put it on after perfume and lotion, and take it off before swimming, bathing or the gym. Wipe it with a soft, dry cloth after wearing, and store each piece separately so pieces don’t scratch each other. Will my piece look exactly like the photos? We aim to show every piece accurately, but colours can look slightly different depending on your screen settings. Do you offer a warranty? We don’t offer a warranty. If a piece arrives defective or damaged, contact us and we’ll help you with a return or exchange. Still have a question? Our team answers Monday to Saturday, 11 AM to 8 PM. wecare@mangalprem.com +91 93114 73158